Privacy Policy
Gardeners Kentish Town Privacy Policy
This Privacy Policy explains how Gardeners Kentish Town collects, uses, stores and protects personal data relating to customers and prospective customers in the Kentish Town area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Gardeners Kentish Town customers and individuals who make enquiries, request quotes or otherwise engage with our gardening and related services in the Kentish Town area, whether in person, by phone, online, or through any other method of contact.
Data Controller
For the purposes of data protection law, Gardeners Kentish Town is the data controller. This means we determine the purposes and means of processing your personal data in connection with providing our gardening services and running our business in the Kentish Town area.
Personal Data We Collect
We only collect personal data that is necessary for the provision and administration of our services. This may include the following categories of information about you:
Identification and contact details such as name, home or site address, billing address, and contact details such as postal address or communication handles you choose to provide.
Service and contract information such as details about your property or garden, access instructions for the site, records of work requested or carried out, quotes, invoices, payment status, and service preferences.
Communication records such as enquiries, feedback, complaints, and any correspondence you have with us regarding our services, including notes of conversations where relevant to your services.
Payment related information such as records of payments made and payment method used. We do not store full payment card details when third party payment processors are used.
Technical or usage information where relevant, such as information about how you contacted us, for example if you reached us via a website contact form or online directory, and basic analytics or enquiry source information where available.
How We Collect Your Data
We collect personal data directly from you when you contact us to request a quote, book a service, or communicate with us in any way. This can include communication in person, by phone, through online forms, or by any other method you choose to use.
We may also receive personal data about you from third party platforms you use to contact us, such as online listing services or payment service providers. In such cases, we only receive the information necessary to respond to your enquiry, manage your booking, or process your payment.
Lawful Bases for Processing
We process your personal data only where we have a lawful basis to do so under applicable data protection law. Depending on the context, one or more of the following lawful bases will apply:
Contract. We process personal data to enter into and perform a contract with you, including providing gardening services, sending quotes, scheduling visits, and managing your account and payments.
Legal obligation. We process certain data to comply with legal obligations, such as record keeping, tax, accounting, and responding to lawful requests from public authorities.
Legitimate interests. We may process personal data where it is necessary for our legitimate interests, and where your interests and fundamental rights do not override those interests. This includes using contact and service information to manage our relationship with you, improve our services, handle enquiries and complaints, and protect our business and property.
Consent. In limited circumstances we may rely on your consent, for example for optional communications that are not required to provide our services. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage gardening and related services in the Kentish Town area, including assessing your needs, preparing quotes, planning and carrying out work, and following up on completed work.
To communicate with you about bookings, changes to appointments, access to your property, invoices, and any issues that may arise in connection with the services.
To manage payments, including issuing invoices, recording payments received, and working with payment processors to complete transactions.
To maintain our business records, meet legal and regulatory requirements, and respond to lawful requests from authorities where necessary.
To improve the way we deliver services, including analysing patterns of enquiries and services used, and maintaining service quality standards.
To protect our rights, property, and safety, for example by keeping records of site access instructions and service history where this is relevant to our legitimate interests and your safety.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data when necessary for the purposes described in this Privacy Policy, with appropriate safeguards in place.
We may share data with third party service providers that act as data processors on our behalf. These processors may provide services such as payment processing, accounting support, business administration tools, scheduling or calendar systems, and secure data storage or backup services.
We only engage processors that provide sufficient guarantees to implement appropriate technical and organisational measures to protect your personal data and act strictly on our instructions. We remain responsible for the processing carried out on our behalf.
We may also share your personal data where required by law, for example with tax authorities or law enforcement, or in connection with legal proceedings or the protection of our legal rights.
Where reasonably necessary, we may share limited information with professional advisers such as accountants or legal advisers who are bound by duties of confidentiality.
International Transfers
If any of our processors or tools involve transferring personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent legal mechanisms, in line with data protection requirements.
Data Retention
We keep your personal data only for as long as it is reasonably necessary for the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.
In practice, this generally means we retain customer and service records for as long as you remain an active customer and for a further period after our last interaction, to deal with any queries or disputes and to comply with statutory retention periods.
When we no longer need your personal data, we will either delete it securely or anonymise it so that it can no longer be associated with you.
Security of Your Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure or access. These measures include limiting access to personal data only to those who need it for their role, storing records in secure systems, and using processors that meet recognised security standards where appropriate.
Your Data Protection Rights
Under data protection law, you have a number of rights regarding your personal data, subject to certain conditions and exemptions. These rights include:
Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with information about how it is used.
Right to rectification. You have the right to request correction of inaccurate personal data and to have incomplete data completed.
Right to erasure. In certain circumstances you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while a dispute or accuracy check is being resolved.
Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that it is transmitted to another controller where technically feasible.
Right to object. You have the right to object, on grounds relating to your particular situation, to processing based on our legitimate interests. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms, or where processing is for the establishment, exercise or defence of legal claims.
Rights in relation to consent. Where we rely on consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights in relation to your dealings with Gardeners Kentish Town, you can contact us using the contact methods you normally use for our services. We may need to verify your identity before responding to certain requests to protect your privacy and security.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about the way your personal data is being handled. We encourage you to contact us first so we can address any concerns directly.
Scope and Updates to This Policy
This Privacy Policy applies to all Gardeners Kentish Town customers, prospective customers, and individuals whose personal data is processed in connection with our gardening and related services in the Kentish Town area.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the way we deliver our services. Any updated version will apply from the date it is published and will replace previous versions.
